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Software Functionality Revealed in Detail
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 implementations of customer relationship management for heavy equipment

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Supply Chain Management Vendor Finds Balance for Service Supply Chains


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implementations of customer relationship management for heavy equipment  vendor with over 750 implementations of its MOVE WMS product; clients included Grainger, Federal Mogul, GE Aircraft Engines, and Pier 1 Imports . Like many SCE vendors, Optum realized that its core competency of complex, high volume warehousing and distribution systems could be transformed if the classical four walls and enterprise-constrained boundaries in SCM could finally be broken. Optum invested heavily in its TradeStream product; this was a collaborative integration and aggregation application Read More

Total Cost of Ownership Secrets for Enterprise Applications


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implementations of customer relationship management for heavy equipment  consulting group manager, managed implementations, and consulted in manufacturing and distribution operations. About IFS and IFS Applications IFS develops and supplies component-based business applications for medium and large enterprises and organizations. IFS Applications, which can be implemented step by step, is based on web and portal technology. The solution offers 60+ enterprise application components used in manufacturing, supply chain management, customer relationship management, service Read More

The Pain and Gain of Integrated EDI Part Two: Automotive Suppliers Gain


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implementations of customer relationship management for heavy equipment  functionality to insure successful implementations; an integrated suite of industry-specific products that satisfy current customer requirements; and an enhanced roadmap for customers'' potential long-term needs. For more information, see If Software Is a Commodity— Can You Still Win Some Competitive Advantage? ). This is Part Two of a three-part note. Part One detailed the pain of integrated EDI. Part Three will discuss the gains of other industries and make user recommendations. Infor Automotive Read More

The Executive Guide to Contract and Chargeback Management


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implementations of customer relationship management for heavy equipment  adds cost and lengthens implementations. Full ERP Integration . Look for a solution provider that can also address manufacturing, cGMP compliance, inventory and lot traceability challenges. Should further integration with manufacturing and logistics be necessary, your solution provider should have deep ERP capabilities. Life Sciences Expertise . Whether you are a pharmaceutical or medical device/equipment manufacturer, expect your solution provider to have deep experience in the life sciences industry Read More

Guidelines for Specification of Data Center Power Density


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implementations of customer relationship management for heavy equipment  practical limitations resulting in implementations that fail to meet customer expectations. An improved approach to specification would retain flexibility and compatibility regarding IT loads but at the same time maximize electrical efficiency and the utilization of power, cooling, and space. Density Specification Requirements The preceding discussion suggests a number of requirements for an improved density specification method. The requirements are: Predictability: The density specification must permit Read More

How to Achieve a Great--and Profitable--Customer Experience


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implementations of customer relationship management for heavy equipment  customer segmentation software,customer experience strategy,customer segmentation in banking,customer segmentation tools,customer segmentation analytics,customer segmentation analysis,customer segmentation in insurance,insurance customer segmentation,retail banking customer segmentation,customer segmentation models,online customer segmentation,retail customer segmentation,customer segmentation in retail,customer segmentation,banking customer segmentation Read More

Epicor for Service Enterprises: ERP for Services (Non-manufacturing) Competitor Analysis Report


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implementations of customer relationship management for heavy equipment  Software House CXInsight for Electronics V5.2.0 for Product Lifecycle Management Certification Report CXInsight for Electronics (v5.2.0) from Adeon Software House is now TEC Certified for online comparison of discrete product lifecycle management (PLM) software in TEC''s Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, Read More

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implementations of customer relationship management for heavy equipment  Technologies Fidelio (v.6) for ERP for Discrete Manufacturing Certification Report The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, Read More

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implementations of customer relationship management for heavy equipment  Learn 9.1 for Learning Management Certification Report Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More

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implementations of customer relationship management for heavy equipment  Travel and Expense Management Guide for 2014: Trends for the Future Organizations typically spend 10 percent or more of their annual budget on expenses related to business travel. They need to reevaluate existing strategies for travel and expense management, how to overcome key challenges, and structure a robust program that balances core competencies and modern technology enablers. This paper focuses on the general business trends and economic challenges organizations face today. Read More

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implementations of customer relationship management for heavy equipment  Technologies Fidelio (v.6) for ERP for Distribution Certification Report The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More

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