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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » implementations of customer relationship management for heavy equipment


Supply Chain Management Vendor Finds Balance for Service Supply Chains
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain competitive because its composite

implementations of customer relationship management for heavy equipment  vendor with over 750 implementations of its MOVE WMS product; clients included Grainger, Federal Mogul, GE Aircraft Engines, and Pier 1 Imports . Like many SCE vendors, Optum realized that its core competency of complex, high volume warehousing and distribution systems could be transformed if the classical four walls and enterprise-constrained boundaries in SCM could finally be broken. Optum invested heavily in its TradeStream product; this was a collaborative integration and aggregation application Read More...
Federal Contract Management and Vendors'' Readiness Part One: Entry of Small Vendors into Federal Contracts
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace and defense (A&D); engineer-to

implementations of customer relationship management for heavy equipment  componentized, which provides phased implementations in more manageable chunks—instead of a traditional big bang'' approach—in addition to vendors'' developed implementation methodologies, which are based on bypassing the usual traps of past failures. Meanwhile, many ERP systems have also been Web browser-enabled, which also allows for a quicker and simpler implementation, because client machines do not have to be configured time and again. Further, the leading ERP vendors have incorporated customer Read More...
The Pain and Gain of Integrated EDI Part Two: Automotive Suppliers Gain
The nature of the global automotive supply chain means that the suppliers must be tightly integrated into the trading partner’s enterprise, whose supply chain

implementations of customer relationship management for heavy equipment  functionality to insure successful implementations; an integrated suite of industry-specific products that satisfy current customer requirements; and an enhanced roadmap for customers'' potential long-term needs. For more information, see If Software Is a Commodity— Can You Still Win Some Competitive Advantage? ). This is Part Two of a three-part note. Part One detailed the pain of integrated EDI. Part Three will discuss the gains of other industries and make user recommendations. Infor Automotive Read More...
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

implementations of customer relationship management for heavy equipment  specifically field service software implementations. In the mid-2000s, one of Maxplore customers was implementing salesforce.com and asked Maxplore whether the company would be willing to build a field service module on the Force.com platform. When the project was completed early and under budget, the Maxplore team knew they were onto something. They proceeded to build a fully functioning field service application (from contract entitlements to scheduling and workforce optimization, to inventory and Read More...
Total Cost of Ownership Secrets for Enterprise Applications
Any enterprise suite will pay for itself faster if you work diligently to reduce the total cost of ownership (TCO). Those who interact with companies on

implementations of customer relationship management for heavy equipment  consulting group manager, managed implementations, and consulted in manufacturing and distribution operations. About IFS and IFS Applications IFS develops and supplies component-based business applications for medium and large enterprises and organizations. IFS Applications, which can be implemented step by step, is based on web and portal technology. The solution offers 60+ enterprise application components used in manufacturing, supply chain management, customer relationship management, service Read More...
ERP Analytics vs. BI for Manufacturing: Which Is Right for Your Organization?
Organizations are constantly looking for ways to maintain their competitive advantage and increase sales while lowering costs. Analytics helps organizations

implementations of customer relationship management for heavy equipment  Analytics vs. BI for Manufacturing: Which Is Right for Your Organization? Organizations are constantly looking for ways to maintain their competitive advantage and increase sales while lowering costs. Analytics helps organizations identify whether they are getting the most out of their resources. Is the money they spend going to good use? Are they proactively identifying ways to cut costs while maximizing resources? Enterprise resource planning (ERP) solutions for manufacturers have analytics embedded Read More...
Case Study: SAP and Marketing Management
By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the

implementations of customer relationship management for heavy equipment  Study: SAP and Marketing Management By upgrading to the latest release of the SAP customer relationship management (CRM) application as part of its CRM Clear Vision Program, SAP AG transformed the way marketing and sales teams collaborate. Find out how increased visibility and improved interaction has helped SAP realize greater value from a more effective sales process, making it easier to hit sales targets and maximize sales revenue. Read More...
Oracle E-Business Suite (12.1) for ERP for Non-manufacturing Services Certification Report
Oracle E-Business Suite (12.1) is now TEC Certified for online comparison of enterprise resource planning (ERP) for services solutions in TEC''s Evaluation

implementations of customer relationship management for heavy equipment  E-Business Suite (12.1) for ERP for Non-manufacturing Services Certification Report TEC Product Certification Report: Oracle E-Business Suite (12.1) for ERP for Services (Non-manufacturing) If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. At Technology Evaluation Centers, we help companies like yours research, evaluate, and select the best enterprise software solutions for their unique business requirements. From small businesses Read More...
The Age of Compliance: Preparing for a Riskier and More Regulated World
The three themes of governance, risk, and compliance (GRC) have been central to the management agenda for a decade. But whereas years ago it was the “C” in GRC

implementations of customer relationship management for heavy equipment  Age of Compliance: Preparing for a Riskier and More Regulated World The three themes of governance, risk, and compliance (GRC) have been central to the management agenda for a decade. But whereas years ago it was the “C” in GRC that kept executives awake at night (and indeed was the impetus behind the development of GRC in the first place), in the post-crisis world it is the “R” that has risen to the top of the agenda. Learn about a more efficient approach to managing risk and compliance. Read More...
K8 for ERP for Distribution Product Certification Report
K8 is TEC Certified for online evaluation of enterprise resource planning (ERP) for distribution solutions in the ERP Evaluation Center. The certification seal

implementations of customer relationship management for heavy equipment  for ERP for Distribution Product Certification Report K8 is TEC Certified for online evaluation of enterprise resource planning (ERP) for distribution solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Oracle JD Edwards EnterpriseOne 9.0 for ERP for Process Manufacturing Certification Report
Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of process manufacturing solutions in the enterprise resource planning (ERP

implementations of customer relationship management for heavy equipment  JD Edwards EnterpriseOne 9.0 for ERP for Process Manufacturing Certification Report Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of process manufacturing solutions in the enterprise resource planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, Read More...
Sage 100 Standard ERP (v. 4.5) for ERP for Services Certification Report
Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in

implementations of customer relationship management for heavy equipment  100 Standard ERP (v. 4.5) for ERP for Services Certification Report Sage 100 Standard ERP (formerly Sage ERP MAS 90), v. 4.5, is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for services in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More...
Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

implementations of customer relationship management for heavy equipment  HR Systems: Flawless Execution Enabling Strategic HR Management Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data, such as record-keeping, time and attendance, and payroll processing, is a cornerstone of every HR operation, and the way companies collect and maintain such data is critical. Find out what core HR management capabilities and systems today’s companies are using. Read More...
Microsoft Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP

implementations of customer relationship management for heavy equipment  Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-dep Read More...

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