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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » implementations of customer relationship management for heavy equipment


Supply Chain Management Vendor Finds Balance for Service Supply Chains
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain competitive because its composite

implementations of customer relationship management for heavy equipment  vendor with over 750 implementations of its MOVE WMS product; clients included Grainger, Federal Mogul, GE Aircraft Engines, and Pier 1 Imports . Like many SCE vendors, Optum realized that its core competency of complex, high volume warehousing and distribution systems could be transformed if the classical four walls and enterprise-constrained boundaries in SCM could finally be broken. Optum invested heavily in its TradeStream product; this was a collaborative integration and aggregation application Read More
The Pain and Gain of Integrated EDI Part Two: Automotive Suppliers Gain
The nature of the global automotive supply chain means that the suppliers must be tightly integrated into the trading partner’s enterprise, whose supply chain

implementations of customer relationship management for heavy equipment  functionality to insure successful implementations; an integrated suite of industry-specific products that satisfy current customer requirements; and an enhanced roadmap for customers'' potential long-term needs. For more information, see If Software Is a Commodity— Can You Still Win Some Competitive Advantage? ). This is Part Two of a three-part note. Part One detailed the pain of integrated EDI. Part Three will discuss the gains of other industries and make user recommendations. Infor Automotive Read More
The Executive Guide to Contract and Chargeback Management
Life sciences companies are struggling to manage large group purchase organization (GPO) contracts, process chargeback submissions, and ensure that pricing

implementations of customer relationship management for heavy equipment  adds cost and lengthens implementations. Full ERP Integration . Look for a solution provider that can also address manufacturing, cGMP compliance, inventory and lot traceability challenges. Should further integration with manufacturing and logistics be necessary, your solution provider should have deep ERP capabilities. Life Sciences Expertise . Whether you are a pharmaceutical or medical device/equipment manufacturer, expect your solution provider to have deep experience in the life sciences industry Read More
Federal Contract Management and Vendors'' Readiness Part One: Entry of Small Vendors into Federal Contracts
When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace and defense (A&D); engineer-to

implementations of customer relationship management for heavy equipment  componentized, which provides phased implementations in more manageable chunks—instead of a traditional big bang'' approach—in addition to vendors'' developed implementation methodologies, which are based on bypassing the usual traps of past failures. Meanwhile, many ERP systems have also been Web browser-enabled, which also allows for a quicker and simpler implementation, because client machines do not have to be configured time and again. Further, the leading ERP vendors have incorporated customer Read More
Manufacturing Systems with an IQ: Beating the Odds, Mightily - Part 1
Some time in mid-2005 TEC published a six part article on IQMS, a relatively small and obscure enterprise resource planning (ERP) vendor based in Paso Robles

implementations of customer relationship management for heavy equipment  “go live” date, with implementations taking on average less than 40 percent of software spending. As for training, in February 2009 IQMS introduced Virtual Training Classes that supplement other training options offered by IQMS, including classroom training, on-site facility training, single-customer Internet-based training, and free online videos. Virtual training classes bring together the best of two worlds (class training and the online user forums), in one convenient place. Finally, the Read More
Microsoft Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP

implementations of customer relationship management for heavy equipment  Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-dep Read More
PTC Windchill 10 for Core PLM for Discrete Industries Certification Report
PTC Windchill 10 is TEC Certified for online evaluation of core product lifecycle management (PLM) for discrete industries solutions in the Core PLM for

implementations of customer relationship management for heavy equipment  Windchill 10 for Core PLM for Discrete Industries Certification Report PTC Windchill 10 is TEC Certified for online evaluation of core product lifecycle management (PLM) for discrete industries solutions in the Core PLM for Discrete Industries Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product Read More
ERP for Small and Midsized Companies: Time for a Decision
Until recently, enterprise resource planning (ERP) software was rarely considered for use in smaller firms, as core benefits—better business management via

implementations of customer relationship management for heavy equipment  for Small and Midsized Companies: Time for a Decision Until recently, enterprise resource planning (ERP) software was rarely considered for use in smaller firms, as core benefits—better business management via coordinated, standardized information and analysis—were often outweighed by costs and complexities of ERP systems. A variety of options have emerged to overcome concerns of the past. Read on the key considerations in an ERP decision and critical implementation factors. Read More
glovia G2 Is Now TEC Certified for ERP for Discrete Manufacturing
I am pleased to announce that Glovia International’s G2 enterprise resource planning (ERP) solution is now TEC Certified and available for online evaluation of

implementations of customer relationship management for heavy equipment  G2 Is Now TEC Certified for ERP for Discrete Manufacturing I am pleased to announce that Glovia International’s G2 enterprise resource planning (ERP) solution is now TEC Certified and available for online evaluation of ERP for discrete manufacturing solutions in TEC’s ERP Evaluation Center. Glovia has more than 30 years of experience developing its solution to meet the needs of discrete manufacturers. And, based on the data evaluated by Technology Evaluation Centers (TEC), G2 is one of the more Read More
Commsoft Technologies Fidelio (v.6) for ERP for Distribution Certification Report
The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP

implementations of customer relationship management for heavy equipment  Technologies Fidelio (v.6) for ERP for Distribution Certification Report The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

implementations of customer relationship management for heavy equipment  customer segmentation software,customer experience strategy,customer segmentation in banking,customer segmentation tools,customer segmentation analytics,customer segmentation analysis,customer segmentation in insurance,insurance customer segmentation,retail banking customer segmentation,customer segmentation models,online customer segmentation,retail customer segmentation,customer segmentation in retail,customer segmentation,banking customer segmentation Read More
The Value of Measuring End-User Experience from a Global Point of Presence
As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with

implementations of customer relationship management for heavy equipment  Value of Measuring End-User Experience from a Global Point of Presence As businesses expand to different geographies and markets, they develop new types of online tools and services to ensure growth. As end users interacts with these tools, it becomes critical to gain insight into the end-user experience. This white paper discusses the need to measure end-user experience from a global perspective and also how Site24x7 can help organizations achieve optimal level of quality end-user experience. Read More
Buying ERP for Manufacturing: What to Look for in a Cloud-Based Solution
SaaS-based software for manufacturers? The idea is rapidly gaining ground as manufacturers become aware of all the benefits a cloud-based ERP system can bring

implementations of customer relationship management for heavy equipment  ERP for Manufacturing: What to Look for in a Cloud-Based Solution Buying ERP for Manufacturing: What to Look for in a Cloud-Based Solution SaaS-based software for manufacturers? The idea is rapidly gaining ground as manufacturers become aware of all the benefits a cloud-based ERP system can bring to their operations. In the webcast Buying ERP for Manufacturing: What to Look For in a Cloud-based Solution , learn how to select and evaluate a cloud-based ERP system to streamline your manufacturing Read More
SAP for Chemicals: A Packaged Solution for Mid-market Companies
Packaged solutions for the chemicals industry are available from SAP and selected partners. Still, given a number of other viable solutions, prospective users

implementations of customer relationship management for heavy equipment  for Chemicals: A Packaged Solution for Mid-market Companies A Rough-and-tumble Ride Although one might get the impression that life has been kind to the chemical industry, that certainly hasn''t always been the case. True, chemical players today are virtually minting money on their own terms, but only two years ago, the industry was moribund, and chemical products were selling like sludge rather than hotcakes. Chemical companies were rife with overflowing inventories, and their pricing power was anemic. Read More
Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

implementations of customer relationship management for heavy equipment  Performance Management: The Key to Successful Performance Management Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the performance of the organization’s people and processes, and then act on that vision. Using common performance management (PM) tools and systems—designed to ensure the effective use of consistent information—is critical to the success of the business. Find out why. Read More

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