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The Complexities of Quote-to-order and Possible Solutions
It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers and the Internet, new possibilities

implementation of crm heavy equipment  existing assets eases module implementation and creates greater value. Last but not least, while the indirect channel or the network of dealers, agents, resellers, distributors, and remote sales offices enables more effective, low-cost, and rapid expansion into new and unfamiliar markets, the above issues faced by the direct sales force are magnified for this external force. Separated from the parent organization by distance and by time zones, indirect sales channels present terrible communication and Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » implementation of crm heavy equipment


Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed

implementation of crm heavy equipment  and plan their OptiMax implementation as phase 2 and 3 rollouts. Prospective customers that are not Salesforce Platform shops and/or interested in the cloud-only model may not opt for ServiceMax; however, ServiceMax has been successful at building a strong pipeline for its solution outside of the salesforce.com’s installed base. The pricing model can sometimes be confusing when trying to determine which modules of ServiceMax and Service Cloud are needed. But ServiceMax has made this easier for Read More
Cincom Asserts Expertise In CRM For Complex Manufacturers Part 2: Challenges and User Recommendations
While Cincom's solutions, services, experience and results should resonate well with in the complex manufacturing segment, it competes against a slew of

implementation of crm heavy equipment  be enabled during the implementation and ensuing custom integration with ERP and other downstream enterprise systems. Cincom's domain expertise and the flexibility and depth of its business rules engine might accommodate many diverse and complex sales processes, rather than demanding business processes' changes to fit the software. An example would be a customer who can alter the routing process based upon quantity requirements and inventory availability using Cincom Knowledge Builder product. Still, Read More
Besieged By The CRM Throne Aspirants, King Siebel Delivers
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft

implementation of crm heavy equipment  an older Siebel release implementation should stay on course, unless current project scope expands beyond the timeframe the product will be supported. However, client-side customizations should be brought to the absolute necessary minimum as to assist in the eventual upgrade to the new Siebel 7 architecture. By the same token, existing users should scrutinize carefully the amount of client side customizations and try to ascertain the magnitude of effort and costs to reenact these in Siebel 7. Current Read More
The Impact of Demand-Driven Technology in the SCM Market: IBS
The integration solutions market will be an interesting area of growth. IBS has an attractive offer for companies with complex and expensive business software

implementation of crm heavy equipment  its attention on providing implementation support for its customers through a combination of business consultants (with experience from specific industrial sectors) and technical consultants. It is this combination of knowledge about customer business processes, technical competence and a highly developed project management system that is the key to the successful installation of business software. Accordingly, IBS has developed a new concept where, together with its customers, can identify customers' Read More
The Integration Factor: The Inherent Value of Best-of-Class Enterprise Solutions
Monolithic ERP systems have proved inflexible in a period of change. The cost of maintenance and modifications are often prohibitively expensive. Yet most best

implementation of crm heavy equipment  Integration Factor: The Inherent Value of Best-of-Class Enterprise Solutions Monolithic ERP systems have proved inflexible in a period of change. The cost of maintenance and modifications are often prohibitively expensive. Yet most best-of-class applications generally lack strong integration tools. As a result, many companies cannot support change effectively. See how you can supplement the capabilities of your legacy ERP solutions with a flexible, innovative financial management system-and thrive Read More
CRM, ERP, BI, and IT Investment-Where Do You Find the Business Benefit?
Most companies want to use customer relationship management (CRM) applications to “supercharge” their sales forces. They want to gain some advantage with

implementation of crm heavy equipment  out where a CRM implementation can get off track—and how to ensure CRM success. Read More
CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

implementation of crm heavy equipment  CRM Hosting | CRM Implementation | CRM Implementation Success | CRM Industry | CRM Information | CRM Information Systems | CRM Information Technology | CRM Infrastructure | CRM Initiative | CRM Initiatives | CRM Innovation | CRM Integration | CRM Issues | CRM Key | CRM Knowledge | CRM Knowledge Management | CRM Learning | CRM Magazine | CRM Management | CRM Manager | CRM Managment | CRM Open Source | CRM Overview | CRM Packages | CRM Product | CRM Products | CRM Program | CRM Programs | CRM Requirements Read More
The Forrester Wave: CRM Suites for Large Organizations, Q2 2010
In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software

implementation of crm heavy equipment  Forrester Wave: CRM Suites for Large Organizations, Q2 2010 In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered. Read More
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

implementation of crm heavy equipment  don't focus your CRM implementation on these four requirements, and all four, you and your company proceed at your own peril. How about your company's web site?  A recent study by Forrester Research in Cambridge, Mass., showed that 45 percent of companies surveyed are considering CRM projects, either full-blown or pilots, and 37 percent have installations under way or complete. These are Global 3500 firms, says Bob Chatham, an analyst at Forrester. Our study also shows a typical firm in this category Read More
Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM

implementation of crm heavy equipment  CRM Concepts in ERP Systems If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More
The Real Challenge of CRM: Employee Buy-In
Your company has just selected a new customer relationship management (CRM) system for your company. Congratulations should be in order. However, your work has

implementation of crm heavy equipment  for overseeing the proper implementation of their CRM system along with you. Your project manager follows a specific implementation methodology based on an agreed framework and can suggest many ways in which focus groups can assist your company to insure a very effective implementation. Prioritizing for quick success Quick wins. This term will be of great importance to you during your implementation. Too many times, we have all heard of CRM initiatives that have taken far too long to implement and have Read More
Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions
The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true

implementation of crm heavy equipment  costs and the short implementation period for an on-demand customer relationship management solutions make it lucrative for smaller businesses. Read More
Instead of Discounting, Back Some Value Out of Your Proposal
Last minute discounting has become so prevalent that many companies have come to depend on it as their default sales strategy. Employing a go-to-market strategy

implementation of crm heavy equipment  of Discounting, Back Some Value Out of Your Proposal Introduction Last minute discounting has become so prevalent that many companies have come to depend on it as their default sales strategy. Employing a go-to-market strategy of being the lowest cost provider is one thing, but dramatic, tactical discounting on every deal will erode your company's margins and leave you digging a deeper and deeper hole in which your company will ultimately bury itself. I don't want to give you the impression that Read More
Implementation Brief: SpectraSite
SpectraSite is in the business of making wireless and broadcast communications pervasive. One process it was looking to improve, however, was its in-building antenna approval. The current process was time-consuming, and its faxing technology inadequate. But by implementing a business process management (BPM) solution, SpectraSite dramatically reduced the process cycle, from almost sixty days to a maximum of ten days.

implementation of crm heavy equipment   Read More

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