Documents » consultations on customer relationship management for construction equipment.
Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
Abstract: Industrial equipment manufacturers (IEMs) have been hit especially hard by today’s economy. But the industry has come back better than ever before by adopting new efficient manufacturing methods and new software and business processes that let them compete head-on, satisfying customer demands while reducing costs and raising margins. Learn about the methods industrial equipment manufacturers are using to stay competitive.
Abstract: To maintain a leadership position in the high-tech complex equipment industry, electronic equipment manufacturers need reliable solutions to improve order accuracy, optimize fulfillment, and increase revenue for value-added services. Does your solution quickly commercialize new technology, integrate software with systems, and differentiate those systems with value-added services? Find out about what you might be missing.
Abstract: In asset-intensive industries, the need for an overall equipment efficiency (OEE) system is driven by the need to capture real-time information. When equipment operation data is automatically collected and refined by the operator, the quality and quantity of data, and the ability to access and analyze it in a specific manner can greatly help to reduce costs and maximize productivity.
Abstract: National Equipment Services (NES), a leader in the equipment rental industry, experienced the concomitant growing pains associated with 47 acquisitions spanning an 18 month period beginning in 1998. In this case study, learn how NES saved $250,000 annually in payroll and administration costs.
Abstract: Learn how Manitowoc Beverage Equipment, a leading designer and manufacturer of ice and beverage systems equipment, streamlined its new product introduction and engineering change order processing.
Abstract: The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.
Abstract: In 2005, Nu-West Construction Products was executing a rapid expansion plan that included three new distribution facilities in Western Canada. Believing it had outgrown its existing solutions, Nu-West conducted a comprehensive enterprise resource planning (ERP) software evaluation project to find a replacement. Learn how the chosen solution, TGI’s Enterprise 21 ERP, helped Nu-West meet its unique distribution needs.
Abstract: Based in Houston, Texas (US), Commonwealth provides engineering and construction management services for chemical process industries. Aiming to drive operational efficiencies and enable cost-effective growth, the company chose to centralize project management and accounting, and turned to Microsoft® Gold Certified Partner, New Vision Consulting Group, to deploy Microsoft® Dynamics® SL. Learn how the company benefited.
Abstract: Learn how Viewpoint Construction Software used Clientele to combine its different databases into one common customer database that is customized to fit the unique needs of the company.
Abstract: Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
Abstract: To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
Abstract: Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.”
Abstract: This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the 'big picture' of customer relationship management (CRM).
Abstract: Industrial equipment manufacturers (IEMs) face fundamental changes to the way they do business. Combined with ailing economies and cash-strapped customers, the ability of IEMs to effectively manage their operations—and those of their supply chain partners—can determine success or failure. Get insight into the changing IEM customer market and the skills and tools you need to fully address these changes and challenges.
Abstract: It’s never been more important to create and sustain mutually valuable customer relationships. How can your company improve execution of customer-centric business management and drive total customer value? Learn about four best practices for better customer experience management, including building genuine relationships through collaboration. Explore the next frontier in achieving genuine customer relationships.
Abstract: Best practices in technology can help manufacturers of complex products and equipment get their offerings to market more quickly and profitably by enabling them to become more cost effective and efficient. But there are still challenges to be overcome, due to product life cycle complexity. Discover the best practices that can help you make the product and make it right, on time, and within budget—while making a profit.
Abstract: With increased competition from a growing spectrum of alternative investments, evolving regulatory demands, and rising client expectations, asset managers face an onslaught of challenges in an already complex business. Discover how customer relationship management (CRM) software can help mutual fund wholesalers and institutional asset managers address these core industry challenges and foster better relationships.
Abstract: American Crane & Equipment Corporation (ACECO) designs and manufactures electric overhead traveling cranes. Managing and tracking custom projects for accurate job costing is key—but ACECO’s legacy system involved labor-intensive, manual manipulation of data. ACECO saw that real-time job cost data was vital to operational performance. It found a solution with integrated functionality for all process operations. Learn more.
Abstract: Industrial equipment manufacturers and maintenance, repair, and operations (MRO) distributors can’t afford to miss bidding deadlines, delivery dates, product specifications, or service level agreements. They also can’t afford the penalties of non-compliance with regulations. Learn how some businesses are leveraging integrated enterprise infrastructures to maximize profits while minimizing exposure to risks.