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Software Functionality Revealed in Detail
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 construction industry customer relationships


St. Marys Paper Ltd.: Customer Profile
St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance

construction industry customer relationships  inserts, catalogues and magazines. Construction of the original mill, driven by an American entrepreneur, Francis H. Clergue, was completed in 1896. The facility began as the Sault Ste. Marie Pulp and Sulphite Company, the first mill in North America to produce dried pulp. Today, it is privately owned, partially by the employees, making it somewhat unique in the paper industry in that every employee has a personal stake in the success of the company. Workers pride themselves in their commitment to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for Services (Non-manufacturing)

Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets. 

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Enhancing Lean Practices: Lean Adoption in the Industrial Machinery and Components Industry


Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim. But in a landscape of similar products, cutting down on defection—or churn—is vital. There are in fact four steps to improving loyalty and retention which, if focused on the appropriate customers, will improve profitability.

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The Top Challenges Facing Manufacturers in Construction-driven Markets


The construction market is a key driver of the economy, both global and domestic. The Great Recession of the last decade had a tremendous effect on construction activity, which in turn severely impacted several economic sectors, including manufacturing. But over the last few years, construction has begun to rebound, and so has manufacturing.

While the demand for construction is rising, manufacturers whose products are driven by the construction market are facing particular challenges in the short term. This white paper examines those challenges. It also presents how Microsoft Dynamics solutions can help drive productivity and business insight for construction-driven manufacturers.

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The Customer as a Strategic Asset


Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

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