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St. Marys Paper Ltd.: Customer Profile
St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance

construction industry customer relationships  inserts, catalogues and magazines. Construction of the original mill, driven by an American entrepreneur, Francis H. Clergue, was completed in 1896. The facility began as the Sault Ste. Marie Pulp and Sulphite Company, the first mill in North America to produce dried pulp. Today, it is privately owned, partially by the employees, making it somewhat unique in the paper industry in that every employee has a personal stake in the success of the company. Workers pride themselves in their commitment to Read More...
ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » construction industry customer relationships


Enhancing Lean Practices: Lean Adoption in the Industrial Machinery and Components Industry
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim

construction industry customer relationships  responding included medical equipment, construction/engineering, and retail and distribution. Geography: Nearly all study respondents were from North America, including 92% from the U.S. alone. Remaining respondents were from the United Kingdom and the Asia-Pacific region. Company size: About 27% of respondents were from large enterprises (annual revenues above US$1 billion); 35% were from mid-sized enterprises (annual revenues between $50 million and $1 billion); and 37% of respondents were from small Read More...
Meridian Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2
Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed

construction industry customer relationships  the architecture, engineering & construction (A/E/C) sector because of Meridian’s micro-vertical expertise and rich understanding of this space, a usable and intuitive user interface (UI), and easy customization by business users (versus information technology [IT] staff). Prolog is best suited for the “Build” phase of Meridian’s PBO solution set, and includes more than 400 packaged reports.  It manages a wide breadth of activities including purchasing/bid management, budgets and cost Read More...
Meridian Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 1
Claiming the “Catch us if you can” movie mantra, the quiet Infrastructure Lifecycle Management (ILM) leader Meridian Systems, based in Folsom, California (US

construction industry customer relationships  of the building and construction industry, Meridian has steadily amassed (at a Compound Annual Growth Rate [CAGR] of 15 percent) some 5,000 small, medium, and (more recently) large customers that are in charge of capital building/infrastructure projects.  Letting its enterprise software be its calling card, and a highly referenceable install base be its voice, the company grew stealthily against industry-standard PPM competitors like Primavera (recently acquired by Oracle )   and Autodesk Constructware Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

construction industry customer relationships  be customized, or the construction of an “also see” or “top ten” listing of related content may be built and displayed on-the-fly. When done properly, this approach is so successful that 80% of users proceed without using a traditional key word search engine even when one is available.i The knowledge base (the underlying content repository used to enrich a selfservice interaction) has also seen significant development. In contrast to the traditional approach of using hard-coded rules, today’s Read More...
Case Study: Nu-West Construction Products
In 2005, Nu-West Construction Products was executing a rapid expansion plan that included three new distribution facilities in Western Canada. Believing it had

construction industry customer relationships  Study: Nu-West Construction Products In 2005, Nu-West Construction Products was executing a rapid expansion plan that included three new distribution facilities in Western Canada. Believing it had outgrown its existing solutions, Nu-West conducted a comprehensive enterprise resource planning (ERP) software evaluation project to find a replacement. Learn how the chosen solution, TGI’s Enterprise 21 ERP, helped Nu-West meet its unique distribution needs. Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

construction industry customer relationships   Read More...
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

construction industry customer relationships  best customer service software,customer experience index,customer service management,customer service management course,customer service management courses,customer service management definition,customer service management degree,customer service management plan,customer service management skills,customer service management software,customer service management system,customer service management training,customer service software,customer service software free,customer service software open source Read More...
17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

construction industry customer relationships  specialized needs of the construction, distribution, healthcare, manufacturing, nonprofit and real estate industries. Sage Software is a subsidiary of The Sage Group plc, a leading international supplier of accounting and business management software solutions and related products and services for small and mid-sized businesses. Formed in 1981, Sage was floated on the London Stock Exchange in 1989 and the Group now has 5.2 million customers and employs over 13,000 people worldwide. For more information, Read More...
Industry Consolidation: Are You Ready?
Growth is predicted for the nutraceutical industry, as well as consolidation. Will the nutraceutical manufacturer find ways of thriving in a competitive market?

construction industry customer relationships   Read More...
Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

construction industry customer relationships  the Power of Social Networks to Customer Relationship Management (CRM) Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find Read More...
The Intelligent Customer Experience Life Cycle
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its

construction industry customer relationships   Read More...
Customer One Solutions, Inc.
Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and

construction industry customer relationships  BPM,business process management,business process re-engineering,call center,CRM,customer interaction,customer relationship management,IVR,organizational efficiancy,process improvement,project management,sales force automation Read More...
A User Centric WorkWise Customer Conference
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the business plan in action. Is it time for

construction industry customer relationships  User Centric WorkWise Customer Conference The Company WorkWise ( www.workwiseinc.com ) has provided enterprise-wide solutions for make-to-order, engineer-to-order, repetitive, make-to-stock and mixed-mode manufacturers for over 20 years. Their product, WorkWise TCM (Time Critical Manufacturing) is installed in over 500 companies worldwide. With a staff that averages 10 years TCM product experience the company provides extensive consulting and support services including implementation, process Read More...
Mining Industry (ERP & CMMS)


construction industry customer relationships  Industry (ERP & CMMS) Read More...

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